Returns & Exchanges

At Phlur, we want you to be completely satisfied with your fragrance experience. If you are not happy with your purchase, we offer a 30-day window for returns on all full-sized bottles and select accessories.

1

Initiate Your Return

Visit our online returns portal and enter your order number and zip code to start the process.

2

Pack Your Items

Securely place your items in the original packaging, ensuring that any glass bottles are well-protected to prevent breakage during transit.

3

Attach Shipping Label

Print the prepaid shipping label provided via email and affix it to the outside of your return package.

4

Receive Your Refund

Once our warehouse receives and inspects your return, a refund will be issued to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing